Store Policy

At Valfinity fishing heaven, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

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GTC-General Terms and Conditions

General terms and conditions of sale and delivery of the company VALFINITY doo (hereinafter referred to as the General Terms and Conditions)

1. Validity

Deliveries, services and offers of our company are made exclusively on the basis of these GTC. All our legal statements of intent are based on these GTC. We do not accept conflicting or deviating terms of the customer from our General Terms and Conditions, unless we agree in writing and explicitly with the validity of these terms. As far as we are concerned, actions to fulfill the contract are not considered consent to those terms of the contract that deviate from our GTC. These terms and conditions also apply as a framework agreement for all further legal transactions between the contracting parties.

2. Conclusion of the contract

a) Our offers are perceived as non-binding and changeable. Oral consents, additional oral agreements and the like that deviate from these GTC or our other written statements of intent, especially those given by sellers, suppliers, etc., are not binding on us. The content of our catalogs, advertisements, etc. is not an integral part of the contract, unless there is an explicit reference to this content.

b) Each order is considered a conclusion of the contract when the order confirmation is issued. Shipment or release of products ordered by the customer is also considered the conclusion of the contract. In the case of a bid sent to us, the bidder is bound by this bid for at least eight days after receipt of the bid.

3. Price
All our prices are without VAT. The website is intended exclusively for business with legal entities. If, during the conclusion of contracts and supplies, wage costs increase due to adjustment of collective agreements in activities or decisions within the company or due to changes in others, to calculate important costs but to provide services necessary costs, such as materials, energy, transport, external collaborators, financing, etc. ., we have the right to increase or decrease product prices accordingly.

4. Terms of payment, default interest

a) Our invoices are due for payment from the moment the product is picked up. Sconto deduction for early payment is not allowed without a special agreement. In the event of late payment, even in the case of partial payment, all discount discount agreements for early payment shall cease to be valid. The date of payment of the customer is considered the due date of payment to our business account.

b) In case of late payment, we have the right to charge default interest in the amount of 4% of the amount due from the due date. We reserve the right to make further claims, such as higher interest, for damages.

5. Withdrawal from the contract
a) If the delivered product does not meet your expectations, we will pick it up within 5 working days of receiving the product back. The end date of this period is the date of shipment of the returned product. Send products at your expense to the following address:

VALFINITY d.o.o.

Pavlinska 5, Varaždin
42000 VARAŽDIN

The buyer will receive a refund upon receipt of undamaged returned products. The buyer is explicitly obliged to pay all costs related to the return of the product and delivery costs. The company VALFINITY doo is explicitly justified that in case the buyer does not comply with the above rule, deducts the above costs from the amount to be reimbursed to the buyer and only partially reimburses the amount paid.

In case of return of the product, the buyer is obliged to return the received product in the original packaging and the company VALFINITY doo to reimburse the costs of use, including compensation for the resulting reduction in the total value of returned products. The right to return the product does not apply to damaged, used, worn out, adjusted or made to measure. 

b) In addition to the general legal provisions, we have the right to withdraw from the contract in case of delay in taking over the product (item VII) or other important reasons, especially in initiating bankruptcy proceedings against the property of our contractual partner or rejecting a proposal to initiate bankruptcy proceedings. . In the event of a withdrawal, we have the option of requesting a lump sum compensation in the amount of 15% of the gross amount of the invoice or compensation for the actual damage incurred. 

c) In the event of late payment by the customer, we are released from all further obligations of the service and supplier and have the right to withhold shipments or services that are still in progress and request advances or. payment insurance or in certain cases we withdraw from the contract after a certain period of time.
d) In case the buyer withdraws from the contract without good reason or unjustifiably wants to cancel the contract, we have the opportunity to insist on fulfilling the contract or agree to terminate the contract, in which case the buyer is obliged to pay damages of 15% of gross invoice the damage caused.

6. Reminder costs and debt collection
In case of late payment, the buyer must reimburse the costs of the reminder in the amount of a lump sum of 10 EUR plus postage after the reminder as well as the cost of keeping records of debts for six months in the amount of 5 EUR. It must also reimburse us for all costs that exceed the above costs and that have been incurred due to the legal pursuit of late payment and the necessary costs of reminders and debt collection.

7. Delivery, transport, delayed pick-up 
Our sales prices do not include the cost of delivery, installation or installation of the product. On request and at an additional cost, we can perform or organize these services. 

8. Transfer of risk
From the moment the product is delivered to the delivery service, the customer bears all the risk of accidental loss, disappearance or deterioration of the product.

9. Delivery time

a) We are obliged to fulfill the obligations only when the buyer has fulfilled all his obligations necessary for the implementation, especially all the technical and contractual details, preparatory work and preparatory measures.

b) We have the right to exceed the agreed deadlines and delivery deadlines for a period of up to one week. Only after the expiration of this period, the buyer has the right to withdraw from the contract after a certain extended period.

10. Place of execution
The place of execution is Pavlinska 5, Varaždin
42000 VARAŽDIN.

11. Minor changes in fulfilled obligations
or other changes in fulfilled obligations or obligations of suppliers that are tolerable for our customers in advance are considered permissible. This applies in particular to deviations that are conditioned by the materials (eg dimensions, colors, etc.).

12. Warranty and duty to investigate and contract against breaches of procedural rules during the proceedings
a) We meet the warranty requirements of the customer when there is a significant defect, of our choice - replacement, timely repair or reduction of the price. Claims for damages that the customer wants to eliminate defects can be valid only when we are late in meeting the warranty requirements.
b) The buyer must inspect the received products immediately after delivery, and no later than within three working days. The buyer must notify us in writing of the observed defects, but no later than three working days after the discovery of the same, with a description of the type and extent of defects. Hidden defects must be reported immediately in writing, but no later than three working days from the discovery. If the defect is not reported or is not reported on time, the products are considered approved.

13. Compensation for damages

a) All claims for damages against us are exempt in cases of mild negligence. The existence of mild or serious negligence on the part of the injured party must be proved.

b) The claim for damages expires after three years from the transfer of risk

c) Before connecting or transporting technical products for electronic data processing or. before installing computer programs, the customer is obliged to sufficiently protect the already existing data on the computer device, otherwise he is responsible for lost data as well as for all related damage.

14. Product Warranty

Claims for damages in terms of product warranty regulations are exempt unless the claimant proves that the defect occurred in our environment and that at least gross negligence was committed. 

15. Reservation of ownership and its implementation

a) All products and items are delivered by us under the reservation of ownership and remain in our ownership until full payment.

b) In the case of a refund request or. acceptance of returned products or items under the reservation of ownership from us may result in withdrawal from the contract, if expressly justified. When accepting returned products, regardless of further rights, we have the right to charge the incurred transportation and handling costs.

c) In the event that the acquirer processes or refines the products or items we have delivered before all our requirements have been met, he will thereby not acquire ownership of them. We acquire co-ownership of new things created through it in proportion to the value of the goods we have delivered in relation to the value of other processed goods at the time of finishing or processing.

d) The buyer cannot pledge the goods under the reservation of ownership nor hand them over to anyone for security reasons. In the event of seizure or other execution by third parties, the buyer is obliged to make our reservation of title and notify us immediately.

e) Only an entrepreneur whose usual business includes trade in goods obtained from us may dispose of the exempt goods until the open purchase price of the requested goods is fully settled.

f) The buyer bears the full risk of the excluded goods, in particular the risk of destruction, loss or deterioration.

16. Assignment of receivables

a) In the case of a purchase under the reservation of ownership, the buyer at that time assigns his receivables to third parties, if they arose as a result of the alienation or processing of our goods, until the final repayment of our receivables. If the customer is late with his payments to us, it is necessary to separate the revenue he generated and the customer records that revenue exclusively on our behalf. He had already ceded all insurance claims to us at that time.

b) A request against us cannot be made without our express consent.

17. Amount of the withheld purchase price
In the event of a justified complaint, except in the case of reverse events, the buyer has no right to keep the total gross invoice amount, but only the corresponding partial invoice amount.

18. Loss of payment due
In the event that the buyer has to settle his obligations in installments, it is considered agreed that if he does not pay any of the installments on time, all other installments are due for immediate payment without extension.

19. Copyright, unauthorized use of content
All content on this site is protected by copyright. Product images are symbolic. Texts, images and graphics are covered by copyright and other protection regulations, laws. The content of the website www.valfinity.eu may not be copied, distributed, modified or forwarded to third parties without our permission. Any use of this data in databases, reproduction, distribution, processing and any form of commercial use of this content as well as transfer to third parties - even in parts or in modified form without the written consent of the responsible person of VALFINITY doo is not allowed.

20. Judicial case, Jurisdiction
Croatian law applies. The applicability of UN purchase rights is explicitly excluded. The contract language is Croatian. The contracting parties agree on a Croatian state judicial body. The Local Court in Varaždin has exclusive jurisdiction to decide on all disputes arising from this contract. 

21. Protection of personal data, change of address and copyright

a) The customer agrees that personal data included in the purchase agreement for the purpose of fulfilling this agreement may be stored and processed with the support of automatic procedures.

b) The buyer is obliged to inform us about changes in his personal or business address until the contractual mutual legal transactions are fully fulfilled by both parties. If you do not notify us of the change of address, our statements will be considered due if they are sent to the last default address.

c) Plans, sketches or other technical documentation are, such as samples, catalogs, brochures, pictures and the like, our intellectual property for which the buyer has no right of use or redemption.

22. Salvation clause
If individual provisions of these GTC are considered or become wholly or partially ineffective or unenforceable, this does not affect the validity of the conditions for the remainder of the GTC.

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